Do I need to create an account to shop with you?
No, you can process your order without registering via PayPal
What form of payment can I use?
You can pay via PayPal either by registering or clicking the option to make a payment without registering on PayPal.
If you do not have Paypal you can email Bumblebearcrafts@outlook.com with details of what you would like to purchase and I can process via online card payment services.when emailing please ensure the product code (found in top description) and product name and your details including contact email name and delivery address and a invoice will be sent.
I have a gift certificate / coupon code how do I use it?
On the basket page there is the option to "Add Gift Certificate or Coupon" in the basket and checkout. Please add your code here. NB. Codes are case sensitive.
How long will it take to get my goods?
This often depends on the size of your order and the garments we have in stock. Some items or orders may be made to order. Once you have placed an order, and items are in stock your items will be shipped within 7 days (once payment has cleared). Delivery times can be affected depending on where you are in the world. Depending on the shipping option used please allow time for your delivery. If we encounter any delays with shipping your purchase we will contact you. If there are any issues or problems with your order do not hesitate to contact us if we haven't already contacted you.
If you have bought in the following countries please be aware of following Timescales (once item dispatched)
UK= 2 - 5 Working days
Ireland= 4-7 Working days
Europe= 5-10 Working days
USA= 7-14 Working days
Australia= 7-14 Working days
If order has been place on a Saturday or Sunday order will be worked the next working day
All mail is via standard delivery service. International customers will receive their packages via First Class International mail. This is not trackable.
Shipping internationally may cause your parcel to attract duties and custom fees. They are the responsibility of the buyer. Please contact your local customs organization for more information
Do you accept international orders?
Orders can be processed internationally whilst the site is being updated please click the contact section and I will reply for cost of delivery.
What is the breakdown of the shipping cost?
Your Shipping costs are calculated in your basket. They are calculated by weight so there are no "fixed" costs.
Please check your basket for accurate shipping costs.
United Kingdom (Mainland): We send all our goods out at first class post. This is not trackable and may take up to 10 working days to be delivered via royal mail,
International (Non UK Mainland): The First Class option is again based upon the weight of the overall package, though IS NOT Insured and can take up to 4 weeks for delivery. We are currently only able to ship items up to 2KG in weight. If you require to purchase goods at a higher weight value than this please contact for a quote.
If there is a problem with my order, can I return the items?
Yes we do accept returns on general stock items. If you are unhappy with your purchase, as long as you contact us within 7 days of receiving your goods we will accept a return. We will replace your items like for like or offer a refund to the value of the goods purchased .Upon return to us, If the item(s) are found not to be faulty we will not refund postage costs. Please note that if you have had a bespoke design, we will keep you updated during the manufacture process, however we cannot accept returns for refund we will only offer a credit note, coupon or gift certificate to be used on Bumblebear Crafts.
Customised items and bespoke design items cannot be returned.
I’ve heard about your bespoke service, what can you do?
Get in touch let me know your ideas or options and I will reply back with what I can do and costs
Do you sell wholesale?
At present we are not selling Wholesale,